Return Policy

If you are not 100% satisfied with your purchase of a physical product, you may return it for a full refund, credit or exchange of the product purchase price within 30 days of receipt.

Other digital products such as downloads, streaming videos, or online classes, are not covered under our return policy but if the product is defective or you are not satisfied with the quality of the item purchased, please contact our customer service team at 1-800-533-6644.

Returns should be directed to:
KALMBACH PUBLISHING COMPANY
21027 CROSSROADS CIRCLE
PO BOX 1612
WAUKESHA, WI 53187-1612

Be sure to include a copy of your receipt or packing slip with your return to ensure proper credit is given.  If you have any questions regarding a return, please contact our customer service team at 1-800-533-6644.

Kalmbach Publishing Co. can only accept returns if the product was purchased directly from the publisher. Any other return should be made directly with the retailer from whom you purchased the product.

Processing Times: Returns are typically processed within 3 days of receipt. If you originally paid via credit card, please watch for a credit on an upcoming statement within the next 30 days, depending on your billing cycle. If the original payment method was via check, please allow 2-3 weeks for your refund check to arrive.

American Snowmobiler Classic Toy Trains Classic Trains Finescale Modeler Garden Railways Model Railroader Model Railroader Video Plus Scale Auto Trains Magazine Kalmbach Books